Michigan Patient Experience of Care Initiative (MiPEC)

The Michigan Patient Experience of Care Initiative, or MiPEC, is a voluntary, statewide, collaborative initiative established to fill unmet needs related to measuring, reporting and improving patient experience of care in the physician practice setting. The mission of MiPEC is to measure, report on and improve patient experience of care through creating and utilizing one standardized statewide initiative. To see MiPEC Year 1/Round 1 regional patient survey results, please visit myCareCompare.org.

Important Documents

MiPEC Overview
Implementation Guide
Memorandum of Understanding (MOU)

MiPEC Annual Improvement Summit - March 23, 2016

Meeting Presentation
Zingerman's Handout: "Building Culture of Service"
Team Time Worksheet

Improvement Webinars

Engaging Physicians to Improve PEC - October 13, 2016


For more information, please contact the MiPEC staff:
Lisa Mason

Bob Parrish